Last updated: January 1, 2025

These Terms of Service govern your use of the appliance repair services provided by Sub-Zero Repair Brookline throughout Brookline, Massachusetts and the Greater Boston area. By scheduling a service appointment, you agree to the following terms and conditions.

Service Agreement

Sub-Zero Repair Brookline provides professional appliance repair services for luxury and premium household appliances, including but not limited to Sub-Zero, Wolf, Viking, Thermador, Miele, Gaggenau, Bosch, and other high-end brands. Our services include diagnostics, repair, maintenance, and related consultation.

When you schedule an appointment, you are requesting our professional diagnostic and repair services. A binding service agreement is formed when we confirm your appointment and our technician arrives at your location.

Service Appointments

Service appointments require a responsible adult (18 years or older) to be present at the service location for the duration of the visit
Please provide accurate and complete information about the appliance issue when scheduling, including brand, model, and symptoms observed
Ensure the appliance is accessible for inspection and repair, with adequate clearance for our technician to work safely
Cancellations must be made at least 24 hours in advance of the scheduled appointment time
If our technician arrives and is unable to access the premises or the appliance, a return visit may be necessary

Service Estimates

A diagnostic assessment is conducted on every service visit to accurately identify the root cause of the issue
After diagnosis, a written estimate is provided before any repair work begins
You are under no obligation to proceed with the repair after receiving the estimate
Estimates are valid for 30 days from the date of diagnosis
If additional issues are discovered during the repair process, you will be informed and asked to approve any additional work before it is performed

Payment

Payment is due upon completion of the service appointment
We accept major credit cards (Visa, MasterCard, American Express, Discover), personal checks, and cash
For repairs requiring special-order parts, a deposit may be required at the time the parts are ordered

Warranty on Repairs

We stand behind the quality of our work. All repairs performed by Sub-Zero Repair Brooklineare covered by the following warranty:

Duration: 90 days from the date of completed repair
Coverage: The warranty covers defects in the parts we installed and the workmanship of our repair. If the same problem recurs within the warranty period, we will return and correct it at no additional charge.
Exclusions: The warranty does not cover unrelated issues, damage caused by misuse, power surges, acts of nature, or problems resulting from modifications made by others after our service
Parts Warranty: Genuine manufacturer replacement parts may carry their own warranty from the original manufacturer, which may extend beyond our 90-day service warranty
Claim Process: To make a warranty claim, contact us with your original service reference number and a description of the recurring issue. We will schedule a return visit promptly.

Limitation of Liability

Sub-Zero Repair Brookline exercises professional care in performing all services. However, our liability is limited to the following:

Pre-existing conditions not caused by or related to our repair work
Damage caused by power surges, voltage irregularities, or other external electrical factors
Issues arising from improper use, abuse, or neglect of the appliance
Cosmetic damage unrelated to the repair performed
Consequential damages including but not limited to food spoilage, water damage from pre-existing leaks, or business losses
Conditions beyond our control, including manufacturer defects in new parts that pass initial testing

Our total liability for any claim related to a service call shall not exceed the amount paid for that specific service.

Service Area

We provide service throughout Brookline and the Greater Boston area, including but not limited to Newton, Wellesley, Weston, Lexington, Concord, Cambridge, Somerville, Back Bay, Beacon Hill, Chestnut Hill, and surrounding communities. Service availability may vary for locations outside our primary service area, and extended travel distances may be subject to additional considerations.

Customer Responsibilities

To ensure safe and effective service, customers agree to:

Provide truthful information about the appliance's history and the issues experienced
Disclose any known hazards at the service location, including water damage, pest issues, or structural concerns near the appliance
Ensure a safe working environment for our technicians, including adequate lighting and clearance around the appliance
Refrain from attempting to repair the appliance between scheduling and the service appointment, as this may complicate diagnosis

Intellectual Property

All content on our website, including text, images, logos, and design elements, is the property of Sub-Zero Repair Brookline and is protected by applicable copyright and trademark laws. Reproduction or distribution without written permission is prohibited.

Dispute Resolution

In the event of a dispute regarding our services, we encourage customers to contact us directly so we can work toward a resolution. If a satisfactory resolution cannot be reached through direct communication, disputes shall be resolved under the laws of the Commonwealth of Massachusetts.

Modifications to These Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with a revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

Contact

For questions about these terms or our services, please contact us:

Sub-Zero Repair Brookline
Phone: (617) 340-2816
Service Area: Brookline, MA and Greater Boston