Book a visit
Two ways in. Both of them reach a person.
There is no contact form on this site and no email address to write to. Either call and talk it through, or pick a slot yourself on the booking page — nothing else is going to get an appointment scheduled faster.
- Visits
- 8:00 am – 8:00 pm, seven days
- Service call
- Flat $95, credited against an approved repair
- Covering
- Brookline · South End · Jamaica Plain · Back Bay
Before you dial
Four things that shorten the call
With these to hand the fault is usually half-diagnosed before anyone leaves, which decides what part travels on the first visit.
- The model and serial number from the plate behind the upper grille
- What the compartments are reading, and what they are set to
- When it started, and whether anything changed in the house at the same time
- Whether the unit is a column, a side-by-side, a drawer or a wine cabinet
What you are agreeing to
- One number, quoted once
- Parts and labour arrive as a single figure before anything is opened up.
- Diagnosis you can see
- Temperatures, defrost behaviour and airflow are read in front of you.
- Independent
- An independent service business working on Sub-Zero refrigeration, with no manufacturer affiliation of any kind.
Reviews
What people said afterwards
5out of 5from 1,404 reviews
5 out of 5
After the March storm took our power out the wine cabinet came back with an alarm that would not clear. He reset the control the proper way, then found and replaced a failed probe in the lower zone.
Lucian E.Back Bay
5 out of 5
Bin overflowing and the drain backing up. He cleared a blocked line and changed a pump that was plainly struggling. Told me what he was doing at each step, which I liked.
Charlotte Y.Back Bay
5 out of 5
Cubes were fusing into one lump in the bin. He found the harvest heater cycling far too long and the bin thermostat out of tolerance. Both sorted in one visit and the ice has stayed loose since.
Marguerite C.South End