Sub-Zero · Brookline, MA
Ice Maker Repair
Clear-ice modules and in-freezer ice makers that stop producing, jam, or flood the bin — including the fill valves, supply lines and drain pumps behind them.
Word for word
What people describe when they ring
- Ice maker stopped filling after a water shutoff
- Hollow or cloudy cubes instead of clear ice
- Bin overflowing and cubes fusing into one block
- Water dripping down the freezer wall below the module
Fill, freeze, harvest — and the water line feeding all three.
On the visit
What is actually measured
- Inlet valve operation and supply pressure at the connection
- Module cycle through fill, freeze and harvest, timed end to end
- Bin sensor and shut-off arm behaviour with the bin full and empty
- Filter age and the state of the line behind the unit
What it costs
Bands, not a quote
The number depends on three things: which component failed, whether the part is on the van or has to be ordered for the platform, and how much has to come apart to reach it. These are the ranges this work falls into — the figure for your unit is quoted after the diagnosis and before anything is opened.
- Door gasket or seal replacement $270–$740
- Evaporator or condenser fan motor $290–$600
- Defrost heater, thermostat or sensor $300–$670
- Ice maker, water valve or supply line $310–$680
- Electronic control board $520–$880
- Compressor or sealed-system repair $1,020–$2,230
Flat $95 service call covering the visit and full diagnosis, credited against the repair once you approve it.
For comparison, a like-for-like new built-in in this class runs $8,190–$19,230 for the appliance alone, before delivery, installation, panels or cabinetry work. That gap is why a control board or a fan motor is almost always the cheaper answer — and where it is not, you will be told so.
Reviews
On ice maker repair in particular
5out of 5from 740 reviews
5 out of 5
Bin overflowing and the drain backing up. He cleared a blocked line and changed a pump that was plainly struggling. Told me what he was doing at each step, which I liked.
Charlotte Y.Back Bay
5 out of 5
Cubes were fusing into one lump in the bin. He found the harvest heater cycling far too long and the bin thermostat out of tolerance. Both sorted in one visit and the ice has stayed loose since.
Marguerite C.South End
5 out of 5
Concierge building on Commonwealth Avenue, so he rang ahead to be signed in and was upstairs on time. The ice maker had stopped filling because a saddle valve tucked behind the cabinet had corroded shut. He replaced it and the bin filled straight off.
Emeka U.Back Bay
Book it
Tell us what it is doing and we will tell you what it costs.
A flat $95 service call covers the visit and the diagnosis, and comes off the bill when you approve the repair. The line is answered 24/7; visits run 8:00 am – 8:00 pm, seven days.
- One number, quoted once
- Parts and labour arrive as a single figure before anything is opened up.
- Diagnosis you can see
- Temperatures, defrost behaviour and airflow are read in front of you.
- Independent
- An independent service business working on Sub-Zero refrigeration, with no manufacturer affiliation of any kind.
