Sub-Zero · Brookline, MA
Refrigerator Repair
Built-in Sub-Zero columns and 600-series side-by-sides sitting behind cabinet panels in Brookline kitchens. Sealed-system, evaporator and airflow diagnosis on site, working around the tight installs these houses tend to have.
Word for word
What people describe when they ring
- Fresh food side warm while the freezer stays cold
- Compressor runs without ever cycling off
- Water pooling under the crisper drawers
- Vacuum-tight door that will not reopen for a minute
Columns, side-by-sides and integrated units behind cabinet panels.
On the visit
What is actually measured
- Fresh-food and freezer compartment temperatures against the set points
- Evaporator condition in both compartments, and whether either has iced
- Condenser loading behind the base grille and condenser fan behaviour
- Door gasket seal along the full run, including the hinge corner
What it costs
Bands, not a quote
The number depends on three things: which component failed, whether the part is on the van or has to be ordered for the platform, and how much has to come apart to reach it. These are the ranges this work falls into — the figure for your unit is quoted after the diagnosis and before anything is opened.
- Door gasket or seal replacement $270–$740
- Evaporator or condenser fan motor $290–$600
- Defrost heater, thermostat or sensor $300–$670
- Ice maker, water valve or supply line $310–$680
- Electronic control board $520–$880
- Compressor or sealed-system repair $1,020–$2,230
Flat $95 service call covering the visit and full diagnosis, credited against the repair once you approve it.
For comparison, a like-for-like new built-in in this class runs $8,190–$19,230 for the appliance alone, before delivery, installation, panels or cabinetry work. That gap is why a control board or a fan motor is almost always the cheaper answer — and where it is not, you will be told so.
Reviews
On refrigerator repair in particular
5out of 5from 931 reviews
5 out of 5
Parlour floor galley in a Union Park bowfront, so nothing comes out of there easily. He walked the unit forward on flattened cardboard, replaced a tired door gasket that had been pulling warm air in along the top edge, and vacuumed up after himself.
Pilar V.South End
5 out of 5
Water kept pooling under the produce drawers. The defrost drain had frozen shut. He steamed it clear, fitted a fresh drain heater clip and showed me where to look if it happens again. No mess afterwards.
Desmond K.South End
5 out of 5
Third floor of a triple-decker off Sumner Hill, three flights with a turn at the top, and he took it in stride. A failed compressor relay had the cabinet warming slowly all week. The part was on his van and it was pulling down again before he left.
Renata O.Jamaica Plain
Book it
Tell us what it is doing and we will tell you what it costs.
A flat $95 service call covers the visit and the diagnosis, and comes off the bill when you approve the repair. The line is answered 24/7; visits run 8:00 am – 8:00 pm, seven days.
- One number, quoted once
- Parts and labour arrive as a single figure before anything is opened up.
- Diagnosis you can see
- Temperatures, defrost behaviour and airflow are read in front of you.
- Independent
- An independent service business working on Sub-Zero refrigeration, with no manufacturer affiliation of any kind.