Last updated: January 1, 2025

At Sub-Zero Repair Brookline, we are committed to protecting the privacy of our customers throughout Brookline and the Greater Boston area. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our appliance repair services, visit our website, or communicate with our team.

Information We Collect

When you request our appliance repair services, we may collect the following categories of information to provide you with the best possible service:

Information You Provide Directly

Contact Information: Your name, phone number, email address, and service address so we can schedule appointments and communicate about your service
Appliance Information: Brand, model, serial number, and description of the issue you are experiencing, which helps our technicians prepare for the service call
Service History: Records of previous appointments, diagnoses, and repairs performed at your residence
Payment Information: Credit card or other payment details processed securely through our payment provider at the time of service completion
Communication Records: Notes from phone calls, emails, and text messages related to your service requests

Information Collected Automatically

Website Usage Data: Pages visited, time spent on our site, browser type, and device information collected through standard web analytics
Location Data: General geographic information based on your IP address, used to provide relevant local service information
Cookies: Small data files stored on your device to improve your browsing experience and remember your preferences

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: Scheduling appointments, dispatching technicians, ordering parts, and completing repairs on your appliances
Communication: Contacting you about appointment confirmations, service updates, follow-up care, and maintenance reminders
Service Improvement: Analyzing common appliance issues and service patterns to improve our diagnostic capabilities and technician training
Safety and Compliance: Maintaining records required by manufacturer warranty programs and industry regulations
Website Optimization: Understanding how visitors use our website so we can improve the user experience and provide more relevant content

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We value your trust and treat your data with the confidentiality it deserves. We may share information only in the following limited circumstances:

Service Technicians: Our employed technicians receive the information necessary to perform repairs at your location, including your address, contact number, and appliance details
Parts Suppliers: When ordering specific components for your appliance, we may share model and part numbers (but not your personal contact information) with authorized parts distributors
Payment Processors: Your payment information is processed by PCI-compliant third-party payment processors and is never stored on our systems
Legal Requirements: We may disclose information when required by law, court order, or government regulation

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encrypted data transmission for all online interactions
Secure storage of customer records with access limited to authorized personnel
Regular security assessments of our systems and processes
Employee training on data protection and privacy practices

Data Retention

We retain your service records for a period of seven years to support warranty claims, provide service history for future appointments, and comply with applicable business record-keeping requirements. You may request earlier deletion of your data, subject to our legal and warranty obligations.

Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of any inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to legal retention requirements
Opt-Out: Unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link in our emails
Portability: Request your data in a commonly used electronic format

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any updates on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy, our data practices, or wish to exercise any of your privacy rights, please contact us:

Sub-Zero Repair Brookline
Phone: (617) 340-2816
Service Area: Brookline, MA and Greater Boston